Pack 2 of 5

Deliver and Improve

This is what you are paid for. Run your daily work to standard, then improve it. Pack 2 covers the methods and the technology that separate someone who handles tasks from someone who owns a process.

2pillars
10clusters
Pillar 02

Operational Excellence

Run your daily work to standard and improve it.

Start with Process Knowledge, then Service Management. Continuous Improvement builds on both.
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Once you understand how to run and improve your processes, learn the technology that accelerates them.
Pillar 03

Digital and Technology

Use the tools that handle repetitive work, so your time goes to higher-value tasks.

Data and Analytics first (you need to read the data before you automate it), then the Enterprise Stack, then Automation and AI.
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