Pack 3 of 5

Communicate and Lead

Strong work is invisible if no one knows about it. This pack covers two things most GBS professionals underestimate: making your work visible across cultures and time zones, and leading a team when it is your turn.

2pillars
7clusters
Pillar 04

Stakeholder Communication

Make your work visible and your message clear across regions and cultures.

Core Communication first (the foundation), then Relationship Management, then Negotiation.
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Communication is the foundation. Leadership is what happens when you apply it to a team.
Pillar 07

Leadership and People

Lead a team well when it is your turn. The hardest transition many people make.

New Manager first (if you are about to lead or just started). Then Team Operations for the daily rhythm, Performance Management for reviews, and Strategic Leadership when you are ready to think bigger.
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