Who is this for?
Two minutes to find out whether this site is built for you. You will see the roles and levels we write for, and how far a GBS career can go from here.
Built for GBS professionals at every stage.
Whether you joined last month or lead a team of fifty — if you work in Global Business Services, Shared Services, or a Center of Excellence, this is for you.
- First job in GBS — understand what you joined and how it works
- Struggling with expectations — what actually gets you promoted
- Want to earn more but don't know where to start
- Looking to move from current role or organization
- English is not your first language — all content is clear and accessible
- Ready to move from doing to leading — need the frameworks
- Building credibility with senior stakeholders for the first time
- Want to understand the commercial logic behind the work you deliver
- Looking for structured development your organization doesn't provide
- Preparing for Director or Senior Manager roles
- Looking for structured content to develop your team
- Want an external reference to benchmark against best practice
- Building a GBS or transitioning one — need orientation material
- Seeking advisory perspective on operating model decisions
Every role below is held by someone who started where you are now.
Where can this take you?
GBS careers move along two axes — process expertise and leadership scope. Most roles sit on the diagonal. Some move sideways into specialist or project tracks. All paths are valid.
Role titles and band structures vary significantly across organizations. Some companies use 3-band structures (Junior / Senior / Lead), others use 6+ levels per category. This map shows typical progression patterns, not universal titles.
Click any role to explore skills and recommended pillars