Where are you right now?

Month 3 · First jobRavi

"I say yes to everything and still feel invisible. Nobody tells me what good looks like."

→Start with the map — how GBS works and how careers move.

Year 3 · PlateauedKlaudia

"Solid reviews every cycle. Same desk every year. I stopped knowing what to aim for."

→The plateau has a pattern. Career strategy is the way out of it.

Week 6 · First teamMiguel

"Friday I was one of them. Monday I ran the standup. Nobody trained me for this."

→The first 90 days as a lead are a playbook, not a test.

BAU + ProjectPriya

"The migration needs me and BAU needs me. Something is going to slip."

→Protect both. There is a method for SME (subject matter expert) work.

Year 2 · Team leadPeter

"My team hits every target. In the promotion round my name never comes up. I feel overlooked."

→Steady is invisible. The performance loop is how the name gets said.

Year 1 · O2C qualityAmara

"Same errors every month. I fix them, they come back, and I am tired of firefighting."

→Stop fixing symptoms. Find the cause once and it stays fixed.

"I do the work. My manager presents it. The room thanks him and I say nothing."

→Five working days to make your work traceable to you.

"I know the answer. I rehearse it. The call moves on and I never said it."

→Five days to speak once per meeting, on purpose.

"I think I am underpaid. I have no idea how to check without sounding greedy."

→How pay is built here: bands, variable pay, and the total package.

"Half my day is copy, paste, VLOOKUP. I keep hearing a tool will do it. Then what?"

→What automation and AI actually take, and what they hand back to you.